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+===================================================+
+======= Quality Techniques Newsletter =======+
+======= May 2002 =======+
+===================================================+
QUALITY TECHNIQUES NEWSLETTER (QTN) is E-mailed monthly to
Subscribers worldwide to support the Software Research, Inc. (SR),
TestWorks, QualityLabs, and eValid user communities and other
interested parties to provide information of general use to the
worldwide internet and software quality and testing community.
Permission to copy and/or re-distribute is granted, and secondary
circulation is encouraged by recipients of QTN provided that the
entire document/file is kept intact and this complete copyright
notice appears with it in all copies. Information on how to
subscribe or unsubscribe is at the end of this issue. (c) Copyright
2002 by Software Research, Inc.
========================================================================
Contents of This Issue
o Hard Questions Response #1: Don O'Neill (Quo Vadis: Software
Industry Outlook)
o QW2002 Conference Description
o Hard Questions Response #2: Jack Davis
o Parnas Seminar Offered
o Hard Questions Response #3: K. Radhakrishna
o Quality Connection - 7th European Conference on Software
Quality
o eValid -- A Comprehensive WebSite Test Environment
o Week of the Geek!, by David Cook
o Ingenium Integration Announced
o Dr. Seuss Explains Why Computers Sometimes Crash
o International Symposium on Software Testing and Analysis
(ISSTA 2002)
o DACS Newsletter
o QTN Article Submittal, Subscription Information
========================================================================
Hard Questions Response #1: Don O'Neill (Quo Vadis: Software Industry Outlook)
Edward:
In twin conferences in New Zealand and Melbourne earlier
this year, I had the opportunity to attempt a software
industry outlook. It touches on a few "tough
questions". Feel free to share it with others.
Regards, Don O'Neill Independent Consultant
The software industry is engaged in a competition among stresses
including time to market, meeting budgets, product quality, customer
satisfaction, and workforce factors. The Teutonic Plates underlying
these stresses are continuously shifting. The events of September
11 may have altered the direction and speed of these shifts. The
importance of security and survivability of critical industry
software operations is now trumping innovation, time, to market, IT
budgets, workforce culture, and software process improvement. The
immediate result is an increase of chaos and reduction in order.
This will be followed by a reduction in chaos and a striving towards
order.
- Increasing dependence on software in critical industries
- Management ignorance of software and view of software engineers
and programmers as commodities
- Inability of process groups, organization process, and
organization training to connect with the business needs of the
enterprise in terms of time to market and software skills
- Disenchantment with software process maturity and the sluggish
progress towards organizational capability maturity and the
continuation of poor project performance
- Replacement of process improvement with industry best practice in
management and engineering
- Overall shift of focus from process to product
The exercise of predicting and forecasting is one of watching the
periphery before it becomes the center. The question then becomes,
"What is the periphery?" This requires an understanding of the
current state. The current state is shaped by the triad of
interactions among the leaders of the software profession,
enterprise executives, and software practitioners.
- Leaders of the software profession exert considerable influence
over enterprise executives. The Software Engineering Institute's
Capability Maturity Model is an example.
- These leaders are also instrumental in determining the knowledge
disseminated to project practitioners. The university curricula
for computer science and software engineering programs are
examples.
- At the same time enterprise executives exercise enormous power
over project practitioners who experience the effects of this
power in overtime and off the clock time.
However, this triad of influence, knowledge, and power is not
working well. We know this because business commitments involving
software are missed more often than met. We know this because
software products are shipped with known defects and unknown
defects. Overall the triad is not helping to balance the tensions
and stresses between commitment and perfection. In the past
software practitioners have spoken with a muted voice and have not
been heard. Practitioners must initiate push back to the enterprise
executives and software profession leaders and elevate the view from
the software factory floor to the top of the enterprise agenda.
Beyond the triad and its flaws, CyberSecurity threats are altering
and accelerating certain industry directions. September 11
represents the most noteworthy stimulus in this regard. The result
is to accelerate the movement of the threat of CyberSecurity from
the periphery towards the center.
In the future:
- Industry and government owners of critical software systems will
trade innovation and boldness for survivability and security.
Technical architectures will tilt towards those that facilitate
switch over to backup operations.
- The sluggish progress towards process maturity and the demand from
the factory floor are shifting the focus from process to product
and the engineering and management practices that deliver direct
results. While the Software Engineering Institute's Capability
Maturity Model for Software has served as the standard of
excellence in stimulating process improvement for the past fifteen
years, the sun is now setting. Within the next five years, the
Software CMM will exit stage left to the polite applause of an
appreciative software profession.
- Superior domain knowledge and certified personnel skills will be
preferred over management power. Despite the fact that there is
not a consensus on the body of knowledge for software engineering,
software certification in skills and behaviors empowers
practitioners to chart their own career progression in
coordination with or even independent of the enterprise agenda for
software.
- There will be a shift from risk tolerant towards risk adverse
behaviors and a move away from frivolous process topics to the
more essential product foundations of sound infrastructure
including systems integration, integration engineering,
architecture, commercial, off the shelf product selection and
usage, vendor supply chain management, survivability of critical
software operations, and risk management. Here the view is more
horizontal than vertical.
The risk of predicting and forecasting the future is captured in the
quote from Mr. Dooley, "It ain't what you don't know that hurts you;
It's what you know that ain't so." Like software estimates that
must be revisited time and again, predictions can not be hard coded.
========================================================================
QW2002 Conference Description
<http://www.qualityweek.com>
QW2002 is the 20th in the continuing series of International
Internet & Software Quality Week Conferences that focus on advances
in software test technology, reliability assessment, software
quality processes, quality control, risk management, software safety
and reliability, and test automation as it applies to client-server
applications and WebSites.
ABOUT QW2002's THEME: The Wired World...
Change is very rapid in the new wired world, and the wave of change
brought about by the Internet affects how we approach our work, and
how we think about quality of software and its main applications in
IT and E-commerce. QW2002 aims to tackle internet and related issues
head on, with special presentations dealing with changes in the
software quality and internet areas.
QW2002 OFFERS...
The QW2002 program consists of four days of mini-Tutorials, panels,
technical papers and workshops that focus on software and internet
test technologies. QW2002 provides the Software Testing and Web
Quality community with:
> Real-World Experience from Leading Industry and Government
Practitioners.
> Quality Assurance and Test involvement in the development
process.
> Lessons Learned & Success Stories.
> Latest Tools and Trends.
> State-of-the-art information on software quality and Web
methods.
> Vendor Technical Presentations and Demonstrations
> Carefully chosen 1/2-day and full-day tutorials from well-known
technical experts.
> Three-Day Conference, including Five Tracks: Technology,
Web/Internet, Applications, Process/Management, Quick-Start.
> Two-Day Vendor Show/Exhibition
> Analysis of method and process effectiveness through case
studies.
> Over 80 Presentations
> Meetings of Special Interest Groups and ad hoc Birds-Of-A-
Feather Sessions.
> Exchange of critical information among technologists, managers,
and consultants.
QW2002 is soliciting 45 and 90 minute technical presentations,
tutorial proposals, quick-start proposals, and panel discussion
proposal, on all areas of internet and software quality, including
these topics:
WebSite Monitoring
E-Commerce Reliability/Assurance
Application of Formal Methods
Software Reliability Studies
Client/Server Testing
CMM/PMM Process Assessment
Cost / Schedule Estimation
Test Data Generation and Techniques
Automated Inspection Methods
Test Documentation Standards
GUI Test Technology
Integrated Test Environments
Quality of Service (QoS) Matters
WebSite Load Generation and Analysis
Object Oriented Testing
Test Management
Process Improvement
GUI Test Management
Productivity and Quality Issues
Real-Time Software
New and Novel Test Methods
Test Automation Technology and Experience
WebSite Testing
Real-World Experience
Defect Tracking / Monitoring
Risk Management
Test Planning Methods
Test Policies and Standards
WebSite Quality Issues
Test Outsourcing
REGISTRATION INFORMATION
Complete registration with full information about the conference is
available on the Web at :
<http://www.qualityweek.com>
where you can register on-line.
We will be pleased to send you a QW2002 registration package by E-
mail, postal mail or FAX on request. Send your E-mail requests to:
<qw@qualityweek.com>
or FAX or phone your request to SR/Institute at the numbers below.
QW2002: 3-6 September 2002, San Francisco, California USA
+-----------------------------------+----------------------------------+
| Quality Week 2002 Registration | Phone: [+1] (415) 861-2800 |
| SR/Institute, Inc. | TollFree (USA): 1-800-942-SOFT |
| 1663 Mission Street, Suite 400 | FAX: [+1] (415) 861-9801 |
| San Francisco, CA 94103 USA | E-Mail: qw@sr-corp.com |
| | Web: http://www.qualityweek.com |
+-----------------------------------+----------------------------------+
========================================================================
Hard Questions Response #2: Jack Davis
Dear Edward,
Here is some fuel for your fire. (Please don't circulate my e-mail
address or I might end in "flames"!)
There is a natural tendency in analytically oriented people to try
to achieve "automatic" systems to achieve their goals. Underlying
this is the fear that perhaps if left to our own devices we would be
unable to get things right consistently. The two factors create the
desire for systems to surpass what dedicated, but fallible people
can achieve.
The CMM, ISO 9000 and other systems work wonderfully in controlling
production and maintaining consistent results in all kinds of
settings. The natural assumption is that we are glimpsing some kind
of organizing principle that applies to all domains of human
endeavor. This notion feels so "right" that we don't even question
it.
Unfortunately for developers, I think that software development is
really a creative process just like writing, sculpture and painting.
The only difference is the medium, which looks for all the world
like a paragon of logic and discipline. Since the platform looks so
mechanistic, it seems reasonable to apply systems to software
development and testing but in so doing we are confusing the medium
with the art itself. No one would suggest applying ISO9000 to
painting or to music composition so why do we try to apply it to
software development?
Testing of software also appears to be analytic but the difference
between verification and validation is like the difference between
machine generated music and human composition. To fully encompass
testing in an ISO 9000 framework is probably as ill fated as any
attempt to apply these to software development.
Jack Davis
Testing and Verification Coordinator
Clipsal Integrated Systems Pty Ltd
Bowden, South Australia 5007
========================================================================
Parnas Seminar Offered
A real-time systems/embedded systems seminar with Prof. David Lorge
Parnas will be held in Stockholm, Sweden on Monday, August 19, 2002.
Additional information is available at:
<http://www.artes.uu.se/events/summer02/parnas.pdf>
========================================================================
Hard Questions Response #3: K. Radhakrishna
As far as the technology is concerned ...yeah there are lot of tools
and methodologies but are they really worth...lets take the case of
Load tools supporting SOAP...frankly how many tools support this...i
am in search for this for the last 4 months ...with some work
arounds a couple of tools are doing some thing...so why these guys
(tool manufacturing) are not in pace with the technological
developments. and consider the cost of tools available...they are
quite exorbitant. still the chances of proper quality delivery
appears feeble. so we have to come back to the manual testing which
is almost impossible in shorter development life cycles. since
implementation of tool on a new application will take a good enough
time. Then the need of enough qualified people (aka testers) which
intern falls on total cost...still then the chances are not
bright...so what's the solution for this...and end of the cycle
blame will be on us.
Coming to the point of CMM, SPICE , ISO...yeah these are quite good
but is it really worth for a medium level organization for its
maintenance and sustenance in the market. Let's think in this
way...if we have a do this type of guidelines suitable for the
organization which may not be very in depth but will cover the major
parameters will that wont serve the purpose...ARE these process
models ...documentation processes are really possible to follow in
depth in case of shorter development cycles. If we do follow and do
all the completion is there any time for review and analysis of the
same during the cycle.
At the outset I strongly feel that the quality community should come
up with new solutions and techniques where there is less
documentation more quality in the means of product functionality etc
and serve the purpose at times needed with minimal efforts.
K. Radhakrishna
Cordys India - Development
Vanenburg Business IT Solutions
#17 Software Units Layout, Madhapur
Hitech City, Hyderabad - INDIA 500081
<mailto:radhakrishna@sqatester.com>
========================================================================
Quality Connection - 7th European Conference on Software
Quality, Helsinki 9-13 June 2002
<www.qualityconnection.org>
<info@qualityconnection.org>
The conference brings together the leading European and
international experts from industry and academia to share ideas and
advances in software quality, software process improvement and
software development methods.
The main themes are: "Production of attractive and reliable software
at internet speed" and "Production of software with dynamic
partnership network". The themes will be elaborated in different
sessions, panels, workshops, the Quality Forum and the tutorials.
========================================================================
eValid -- A Comprehensive WebSite Test Environment
One of the main criteria used in build eValid was to have a system
focused specifically on all aspects of WebSite testing -- entirely
from the client's point of view. eValid is able to do everything
needed for client-side analysis, testing, validation & verification,
timing/tuning and loading of a WebSite.
The eValid WebSite Quality Assurance and Testing Solution available
today for Windows NT/2000/XP includes:
> General: Built into a fully functioning IE-equivalent browser,
the eValid solution provides a unique client-side view of
WebSite quality and performance..
* All functions available from pull down menus -- a true point
and click solution.
* WebSite quality analysis measurements done entirely from the
user's viewpoint.
* Accurate, no-overhead (< 1 %) measurements.
* Metrics popup details data about any page browsed.
* Batch commands, interactive mode, multiple playback options.
* Simplified feature-group licensing.
* Always Up-To-Date documentation online.
> Site Analysis: Complete site analysis a search spider built into
the browser.
* Programmable search process: time, length, depth of search.
* Adjustable protocols, acceptance and rejection lists.
* Broken/Unavailable link discovery.
* Filter analysis performed on every page visited: download
time, page size, page age, metric properties, content (string
match and regular expressions match).
* 3D-SiteMap with page performance, size, dependence annotation.
> Functional Testing/Validation: Complete record/play functional
& regression testing support with advanced object-oriented
validation modes.
* Validation modes for all features of pages.
* Handles all protocols, JavaScript, applets, XML, HTTPS, etc.
* Simple, editable script language.
* Simple, database-ready response logfiles.
* Adaptive playback to enhance life of recorded scripts.
* Automatic script creation and generation capability (test data
generation) with eV.Generate.
* Test suite management facilities in eV.Manager.
> Timing/Tuning: Measurement and analysis of server performance
within the browser.
* Page timing and component tuning to 1.0 msec resolution.
* Built-in charting applet to visualize results.
* User cache control.
> Loading: LoadTest operation featuring automatically launched
multiple independent browsers for totally realistic loads.
* 100% real browser operation (no simulation).
* Full scripting and scenario control supports realistic mixes
of users.
* Built-in charting applet to visualize results.
* eVlite option for 1000's of navigation-only playback activity.
> Monitoring: Complete facilities for monitoring and measuring
WebSites constantly and automatically using recorded or
engineered scripts.
eValid is one WebSite QA/Testing tool suite, with one easy-to-use
interface, one focus, one supplier, and with complete feature
interoperability. Check out eValid at <http://www.e-valid.com>.
========================================================================
Week of the Geek!
Forwarded by David Cook
Software Technology Support Center
<David.Cook@HILL.af.mil>
The other day, I was saving some data to my favorite backup media -
which happens to be a 128 Meg SmartMedia card. The card is small,
and has the capacity of 88.8888... (Oh heck - let's round it off to
90) floppies. I carry the card in my sunglass case. A friend saw
me pulling the card out of my glasses case and called me a "geek".
Me? A geek? Probably. I'm not ashamed of it. In fact, I think
I'm a bit proud of the title. But do I look like a geek? In fact,
how do you tell who the geeks are? There used to be certain
indicators that you were a geek. The best sign used to be black
plastic glass frames (with white tape holding them together at the
nosepiece). Now, thanks to laser eye surgery, geeks don't need to
wear them anymore. Also - thanks to retro fashions - lots of people
who are not geeks are wearing black plastic frames, which happen to
be in fashion (sure - now that I don't wear them anymore!)
Another sign used to be a plastic pocket protector, full of pens and
pencils. Nowadays, I own a single all-in-one writing instrument
that has a palm stylus, black pen, red pen, & pencil. No pocket
protector needed. And in the very old days, a dangling slide rule
at the belt was also a prerequisite of geekhood. Nowadays, slide
rules dangle in the Smithsonian.
So - what we need are other indicators of being a geek. After some
thought, I submit the following list as reasonable indicators of
"geekiness".
*You have 50 people in your online address book, but only 3 have
real addresses.
* You send more e-cards than real ones.
* Some of your best friends are people you have never actually met
in person.
* When in a bookstore, you pick up a "X for Dummies" book, you
read a bit, laugh and say "nobody could really be THAT dumb".
* You automatically add a "com" after a period when typing.
* When you introduce yourself, you include your email address.
* You attend a conference and automatically look for a seat near
an outlet, so you can plug in your computer.
* When you travel you already know where outlets are located in
the airline gate areas.
* A good hotel is defined as one where you can get a 52K bps
connection (bonus points if you know which hotels in advance).
* You have email addresses that different facets of your
personality. For example, david.cook @hill.af.mil for work,
brainy_stud@someISP.com for home (Only the FIRST one is actually
mine).
* You frequently wish life had an undo or back key.
* When your significant other says you need to communicate better,
you think that means you can get DSL.
* By looking at the control panel applications, you unconsciously
determine if the computer is running 95, 98, ME, 2000 or XP.
* You go to conferences where "well dressed" guys wear suits or
sports coats with very short high-water pants AND running or
tennis shoes. Extra points for white socks. Double points for
white socks with black or navy pants.
* You have ever got up in the middle of the night to check the
status of either a big download or a disk defrag.
* You wonder if you can daisy chain USB port replicators to give
you more than 4 USB connections per computer port. Extra points
if you really NEED more than 4 USB connections per computer
port.
* You know all the Star Trek plots (with emphases on Classic Trek,
not TNG). You utter such phrases as "He's dead, Jim" & "I'm a
doctor, not a (fill in the blank)" and your friends laugh.
* You live in the west or southwest - and the people at Fry's
electronic superstore know you by name (If you live elsewhere,
CompUSA will substitute).
* You know the words to most Monty Python songs, and you can quote
sections of Monty Python & The Holy Grail from memory.
* You can also recall quotes from The Hitchhikers Guide to the
Galaxy.
* Your watch has more dials, buttons and functions than a Swiss
Army Knife. Double extra bonus points for having a wristwatch
that automatically synchronizes itself with the National Bureau
of Standards via short-wave. Triple bonus points if you're
thinking "Cool! I want one, too!"
========================================================================
eValid Announces Integration with Ingenium Tech's I-Service Offering
SAN FRANCISCO, CA - Software Research, Inc. has announced
integration of its eValid(tm) WebSite test tool suite with the I-
Service(tm) WebSite monitoring solution marketed in Europe by
Ingenium Technology, of Milano, Italy.
"eValid's patent-pending InBrowser client-side WebSite testing
technology incorporates very powerful features for WebSite activity
recording that are incorporated in the I-Service Web Transaction
Inspection element. These features make the I-Service WebSite
analysis and monitoring product particularly powerful and
compelling," said Edward Miller, Chairman of Software Research,
Inc., head-quartered in San Francisco, California.
<http://www.e-Valid.com>.
"In the new digital economy, the WebSite is now the most important
business asset. With the advent of e-commerce and the rapid
globalization of the economy, companies are relying heavily on their
WebSites and web based networks to facilitate internal and external
communication between employees, vendors, suppliers, business
partners, and most importantly, customers. The performance of the
WebSite, and the services it supports, is directly related to
success or failure, profit and loss. That's why we chose the
flexible, powerful, client-side measurement technology offered by
eValid," said Stefano Spada, Business Development Manager of
Ingenium Technology srl, head-quartered in Milano, Italy.
<http://www.I-service.com>.
o o o o o o
Complete Press Release:
<http://www.soft.com/eValid/Promotion/PressReleases/PR.30May02.html>
o o o o o o
Software Research, Inc.
eValid Division,
1663 Mission Street, Suite 400
San Francisco, CA 94103 USA
Phone: +1 415.861.2800.
FAX: +1 415.861.9801.
Email: info@sr-corp.com
- - - - - - - - - - - - - - - - -
Ingenium Technology srl,
Via Artigianto 2,
20041 Carugate
Milano ITALY EU
Phone: +39 06 50781.033
FAX: +39 06 50781033
Email: contact@ingeniumtech.it
========================================================================
Dr. Seuss Explains Why Computers Sometimes Crash
(Forwarded by a staffer at UC/Berkeley!)
If a packet hits a pocket on a socket on a port, and the bus is
interrupted at a very last resort, and the access of the memory
makes your floppy disk abort, then the socket packet pocket has an
error to report.
If your cursor finds a menu item followed by a dash, and the
double-clicking icon puts your Window in the trash, and your data is
corrupted 'cause the index doesn't hash, then your situation's
hopeless and your system's gonna crash!!
If the label on the cable on the table at your house says the
network is connected to the button on your mouse, but your packets
want to tunnel to another protocol, that's repeatedly rejected by
the printer down the hall, and your screen is all distorted by the
side effects of gauss, so your icons in the window are as wavy as a
souse, then you may as well reboot and go on out with a ka-bang,
'cuz sure as I'm a poet, the sucker's gonna hang!
When the copy of your floppy's getting sloppy in the disk, and the
macro code instructions cause unnecessary risk, then you'll have to
flash the memory and you'll want to RAM your ROM. Quickly, turn off
the computer and be sure to tell your Mom!
========================================================================
International Symposium on Software Testing and Analysis (ISSTA 2002)
Residenza di Ripetta, Roma, Italy. 22-24 July 2002.
Sponsored by ACM SIGSOFT.
ISSTA 2002 is co-located with Third International Workshop on
Software Performance (WOSP 2002) Residenza di Ripetta, Roma, Italy.
July 24-26, 2002.
ISSTA is the leading research conference in software testing and
analysis, bringing together academics, industrial researchers, and
practitioners to exchange new ideas, problems, and experience.
General Chair - Antonia Bertolino, IEI-CNR, Pisa, Italy.
Program Chair - Phyllis Frankl, Polytechnic University,
Brooklyn, New York, USA.
Publicity Chair - Nigel Tracey, LiveDevices, York, UK.
Conference Home Page: http://www.iei.pi.cnr.it/ISSTA02/
ADVANCE PROGRAM
ISSTA 2002 Program Highlights
* 2 Keynote Presentations
* Industrial Panel Session
* 26 Technical Papers
* Two Joint Sessions with WOSP
Keynotes Presentations:
(1) Embedded Software Testing in the Automotive Domain, by Aldo
Borrione, Director Embedded Software Design and Development, Centro
Ricerche FIAT, Orbassano, Torino, Italy.
(2) Qualitative and Quantitative Validation of Software Systems: A
Model-Based View on Integrated Analysis, by Prof. Ed Brinksma, Chair
of Formal Methods and Tools, Univerity of Twente, Netherlands.
Technical Sessions.
* Static Analysis of Java Programs
* Validating Security Properties
* Fault and Failure Analysis
* Improving Testing Efficiency
* Specification-based Testing
* Conformance and Interoperability
* Analysis of Concurrent Programs
* Theory of Testing and Reliability
* Dynamic Analysis (joint session with WOSP)
* Performance Analysis Along the Software Life Cycle
(joint session with WOSP)
Panel Discussion: Is ISSTA Research Relevant to Industrial Users?
Moderator: Antonia Bertolino
Panelists: Gualtiero Bazzana (Onion, Italy),
Vincent Encontre (Rational, France),
Alan Hartman (IBM, Israel),
Emilia Peciola (Ericsson Lab, Italy),
Ashok Sreenivas (TRDDC, India)
ISSTA 2002 Program Details (full details and registration):
<http://www.iei.pi.cnr.it/ISSTA02/program.htm>
<http://www.iei.pi.cnr.it/ISSTA02/registrationISSTA02.pdf>
========================================================================
DACS Newsletter
The Data & Analysis Center for Software (DACS) announces the newest
issue of the DoD Software Tech News.
The newest issue of the Software Tech News is now available on-line
at:
<http://www.dacs.dtic.mil/awareness/newsletters/>
along with archives of past issues.
This FREE quarterly newsletter provides readers with an awareness of
significant developments and activities in the software technology
field.
Articles in the current issue:
Topic: Software Engineering Education
* Tech Views: the SW Engineering Education Theme
* Education, Information Technology, and the Software Crisis
* Software Engineering Graduate Opportunities at the Naval
Postgraduate School
* Innovative Software Engineering Education
You may register for a FREE subscription to receive a hard copy of
the DoD Software Tech News at:
<http://www.dacs.dtic.mil/forms/userform.shtml>
Note: Due to the high cost of shipping, this offer is limited to
mailing within the United States.
Lon R. Dean, Editor
Data & Analysis Center for Software
P.O. Box 1400
Rome, NY 13442-1400
<http://iac.dtic.mil/dacs/>
<webmaster@dacs.dtic.mil>
========================================================================
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========================================================================
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========================================================================
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QUALITY TECHNIQUES NEWSLETTER
Software Research, Inc.
1663 Mission Street, Suite 400
San Francisco, CA 94103 USA
Phone: +1 (415) 861-2800
Toll Free: +1 (800) 942-SOFT (USA Only)
Fax: +1 (415) 861-9801
Email: qtn@sr-corp.com
Web: <http://www.soft.com/News/QTN-Online>